Reimagine casework, eligibility, and permitting.
Three roles in public sector ops, where people and AI work together
Citizen casework
Responsibilities to review
- Read the application and supporting documents
- Run the initial eligibility screen
- Draft the case note in standard format
- Pre-fill the case management record
Illustrative workflow responsibilities. Confirm the tools, data, human decisions and review criteria for your work.
AI reads the citizen application and supporting documents, runs the initial eligibility screen, drafts the case note in the agency's standard format, pre-fills the case management record. Caseworker reviews and conducts the citizen interview with paperwork already done.
Eligibility determination
Responsibilities to review
- Read the application
- Cross-reference statute and prior interpretations
- Draft the determination with statutory citations
- Review and sign, or route to a supervisor
Illustrative workflow responsibilities. Confirm the tools, data, human decisions and review criteria for your work.
AI reads the application, cross-references the program statute, prior agency interpretations, applicant history. Drafts the determination with statutory citations. Specialist reviews and signs, or routes the complex case to a supervisor.
Compliance review
Responsibilities to review
- Read the entity's filings
- Cross-reference regulatory requirements and prior findings
- Draft the compliance assessment with findings
- Review and finalize
Illustrative workflow responsibilities. Confirm the tools, data, human decisions and review criteria for your work.
AI reads the entity's filings, cross-references regulatory requirements, prior findings, similar-entity patterns. Drafts the compliance assessment with findings and recommendations. Officer reviews and finalizes.
Reference workflows to adapt to your organization
Explore these reference workflows and adapt one to your organization. See a proposed division of work between people and agents, with decisions, responsibilities and handoffs. Task Intelligence provides the detail behind the redesign.
Service Request Management
Citizen service requests are workflow-equivalent to enterprise service requests, with statutory deadlines. See how 10 intake-to-resolution tasks compress into 7 with two new agent-led guardrails.
Identity & Access Management
Citizen identity proofing, access provisioning, periodic recertification. The redesign shows agent-led identity flows that meet NIST 800-63 without losing the audit trail.
Incident Management
Public-facing service incidents (DMV, benefits portals, tax filing) have public visibility and political cost. The redesign shows agent-led detection + escalation + communication flows.
Talent Acquisition
Government hiring is rule-bound and slow. The redesign collapses statutory-eligibility checks, veteran preference, background flow into parallel agent steps while keeping HR judgment central.
Prepare your workforce for the redesigned work.
Your workforce brings people and AI agents together. Workflows define how they share the work. Define what agents do, who reviews their output, and when they hand work back. Use Task Intelligence to understand the tasks within each step, then prepare your people to build and run the new version through simulations, hands-on projects and skill validation. Revisit affected responsibilities and readiness when the work changes.
Task evidence within public sector workflows
These research inputs include vendor and source-reported software capabilities, product features and descriptions of work. The stored classifications in this selection contain 202 source examples for AI support and 213 for automation. They are not validated workflow outcomes or proof of agent performance. Task Intelligence helps examine the work in context; review each example against your responsibilities, controls and exceptions before using it in a redesign. The first 5 AI-support examples are below.
213 source examples classified for automation›
How we work with public sector agencies
Co-sponsored model. Functional head (Program Director, Chief Operating Officer, Chief Innovation Officer) plus your transformation office in the room. The 6 to 8 week AI Bootcamp prepares people for agreed workflow responsibilities through simulations and assessments. Transformation Engagement scales across the agency, same case management system, same statutory envelope.
Want a public-sector-specific walkthrough?
20 minutes. We pull your top three task patterns from the dataset and show you the redesign live, with your role mix and your statutory frame.
Book a time